NewKangaroo AI spots who's about to churn — and drafts the offer that brings them back.See how it works
Loyalty & Retention Platform for Smart Brands

Turn customers into regulars. And regulars into revenue.

More visits.
Bigger baskets.
Louder fans.

Kangaroo connects your POS, online store and marketing into one retention engine. It knows who's slipping away, decides what brings them back, and proves what every reward earned you.

Fewer guesses. More return visits. Measurable revenue.

Repeat visit rate
42%
+11.6 pts since launch
Your Store · Front CounterOrder #2041
Signature Product$48.00
Best Seller$24.00
Add-on Essential$12.00
MR
Maya Rodriguez
Gold · 1,240 pts · Visit #37
VIP
$10 Reward unlocked
Apply
Charge $74.00
74 pts · 2× weekend
9:41
Your Store Rewards
Hi, Maya
Your points
1,240
Gold · 760 pts to Platinum
$10 Reward
Ready to redeem
Recent
Downtown · Just now+74
Referral · Jess K.+200
Show my card
Win-back offer drafted
148 regulars haven't visited in 30 days
Win-back campaign
+$18.4k
revenue vs. control group
TestControl
Geofence triggered
Maya is 200 m away — offer pushed
QR code scanning
New member joined in 8 seconds
The problem

Customers don't leave loudly. They just stop coming back.

There's no complaint and no goodbye — just a regular who drifts to the shop down the street. Most loyalty programs never notice, because they reward everyone the same and measure activity instead of revenue.

First visits that never repeat

You paid to win them once. Without a reason to return, most first-time customers never make a second purchase.

Regulars drifting to competitors

A new opening, a better promo, a closer location. Loyal customers try alternatives — and you find out months later.

Discounts for everyone

Blanket coupons reward people who would have bought anyway, eroding margin without changing behavior.

No proof it's working

Points tables show activity, not incremental revenue. The program turns into a cost line nobody can defend.

Kangaroo closes the gap between knowing and doing — one customer profile, in-store and online, tied to revenue.

The Retention Loop

Capture every visit, understand every customer, act at the right moment — then prove what worked and do more of it.

New members today
38
+24% vs. 30-day avg
Attach customer
PhoneQR scanCardEmail
(514) 555-0182
MR
Maya Rodriguez
Gold · 1,240 pts · Last visit 18 days ago
Attach to sale
Scan to join
Customers self-enroll at the counter in seconds
No app download required
POS transactions
Online orders
Redemptions
Campaign clicks
Reviews & surveys
MR
Maya Rodriguez
Member since Mar 2022 · Downtown
OverviewVisitsRewards
Lifetime value$1,284
Visits37
Usual visit gap9 days
FavouriteOat Latte
VIPCoffee loverWeekday AM
At risk this week
148
customers · $22.4k at stake
Kangaroo AI
Maya's visit gap just hit 18 days — twice her usual. Churn risk: High.
Add to win-back
Trigger
No visit in 21 days
If
Lifetime value over $500
Send SMS
2× points, this weekend only
Then, after 3 days
Email reminder if not redeemed
Brew & Co. · Text Message
Fri 10:02 AM
We miss you, Maya! Earn 2× points on any visit this weekend. Your Free Oat Latte is waiting too.
kng.ro/brewco-2x
Audience
312
customers match
Forecast revenue
$9,800
Approve & launch
Win-back · Weekend 2× points
Sep 5 – Sep 19 · All locations
Completed
Incremental revenue
$18,420
Customers returned
312
Return on spend
7.4×
Returned within 14 days
Offer group
21.1%
Control group
6.8%
Measured against a 10% holdout group that received no offer
Lift vs. control
+14pts
Next best action
Run it again for the Weekday AM segment
Duplicate campaign
01 · Capture
Know who's at the counter.

Enroll and identify customers at checkout by phone, QR, card or email — no app download, no extra steps for staff.

02 · Understand
See the signal behind every visit.

POS, online and campaign data stitched into one profile — with visit cadence, value and churn risk calculated for you.

03 · Act
Send the right offer, automatically.

Behavior-triggered SMS, email and push that reach each customer at the moment they're most likely to return.

04 · Prove
Know what it earned you.

Every campaign measured against a control group, so you scale what drives revenue and cut what doesn't.

The platform

Everything that brings customers back. One platform.

Every tool reads from the same customer profile, so what you learn in one becomes an action in the next.

Loyalty & Tiers

Reward the behavior that pays.

Points, tiers and VIP perks tuned to visit frequency and basket size — so you invest in customers who come back.

Learn more
Tier performance
Platinum
$2,140
Gold
$1,120
Silver
$460
Bronze
$140
Avg. lifetime value per member
Gold spends 3.2× more
Offers & Coupons

Offers that know who they're for.

Target by segment, time of day and location. Every offer tracks redemptions and revenue from the first scan.

Learn more
2× Points Thursday
Live
Lapsed 30+ days2 – 5 PMAll locations
Redeemed
34%
Revenue
$6,210
THURS2X
Campaigns

Reach them where they'll respond.

SMS, email and push from one builder, triggered by real in-store and online behavior — not a calendar.

Learn more
SMSEmailPush
Your birthday treat is here, Sam — a free pastry with any drink this week.
2,418
Sent
61%
Opened
19%
Came back
Referrals

Let your regulars do the selling.

Double-sided rewards that turn loyal customers into your most profitable acquisition channel.

Learn more
Refer a friend
Give $10, get $10
JKJess K.First purchase · $42
DLDaniel L.Joined
63 new customers this month
Gift Cards & Wallet

A gift card that brings two customers.

Sell digital gift cards and stored value that redeem at any counter or checkout — and enroll the recipient on first use.

Learn more
Your Brand
$50.00
Gift card · •••• 4821
Sold this month · $12,400
Insights

Know what's working. Tonight.

Retention, visit frequency and campaign ROI in one dashboard — by location, segment or staff member.

Learn more
Returning customers
2,941
+12.14%
MarAprMayJunJulAugSep
Amazon Redemption

Rewards from Amazon. No inventory needed.

Through our partnership with Amazon, you build a rewards wishlist from millions of products. Customers redeem points for things they actually want. It works for any business, even if you don't sell products.

Learn more
Your Rewards Wishlist
via Amazon
Wireless Earbuds
Electronics
4,500 pts
Espresso Maker
Home & Kitchen
8,200 pts
Bestseller Book Set
Books
2,400 pts
Redeem Points
Shipped by Amazon
QR & Receipt Scanning

Scan once. Earn instantly.

Customers scan a QR code at your counter to join and earn. Or they snap a photo of any receipt to claim points. No POS integration and no app download needed.

Join in 8 secondsAny receipt, any POS
Watch How It Works
Scan to join
Counter display
Receipt scanned
Store #041209/28
2 items$38.50
Total$38.50
+39 pts
Added to your balance
Geofencing

Reach customers the moment they're nearby.

Draw a zone and Kangaroo sends the right offer when a customer walks into it.

Near your storeNear a competitorMajor eventsTourist attractions
Watch Geofencing in Action
Your store
Competitor
Stadium event
Tourist spot
You're 200 m away
Stop in today for 2× points
Workflows

Automations that run while you run the shop.

Set a trigger once. Kangaroo waits, messages, rewards and tags customers automatically, so every regular gets the right nudge at the right time.

Learn more
Trigger
No visit in 30 days
Wait
1 day
Send SMS
"We miss you — 200 bonus points"
If redeemed
Tag as Win-back · add to VIP
$8,420 recovered this month
Branded App

Your app. Your colors. Your name on their home screen.

A fully white-label mobile app for iOS and Android with your logo, colors, rewards and offers. Your customers only ever see your brand.

Preview it as
Learn more
9:41
MONZA
TRATTORIA MODERNA
Your next reward
Free Beer
3 points
Enjoy a complimentary beer, you've earned it!
REDEEMterms
Offers
15% OFF
2,400 ptsM
GLOW
BEAUTY BAR
Your rewardsupcoming
Free Shipping
75 points
10% Off Blow Dry
150 points
Free Facial
300 points
Deals
BOGO Shampoo & Conditioner
Jul 21 to Dec 31
$50 Off Body Treatment
Jul 21 to Dec 31
160 ptsM
How To Earn Points
Hello, Jordan
MemberSilverGold
+1
Earn 995 points by Jan 1st to reach Silver tier
1,240
points
3
rewards
995
next tier
Recent activity
In-store purchase
Today · Downtown
+120 pts
Friend joined
Yesterday · Referral
+200 pts
390 ptsM
Maison Lune
1.8K points3 rewards$10 store credit
Rewards
Offers
Products
More
New
Season
Members first2×
Shop
Your rewards
$20 Off Your Next Look
500 points
Free Alterations
250 points
VIP Preview
Gold tier
bloomEN
Your orderSign in
Pickup · Today 12:37
SERUMS
Vitamin C Glow Serum
30 ml · clean formula
$38
Earn 38 pts
1 ITEM · $38.00Checkout
Online + in-store

One customer.
Every counter.

Points earned on your website show up at the register. Rewards unlocked in-store apply at online checkout. Your customers see one brand — you see one complete picture.

urbanstore.com/products/signature-trio-gift-package
Urban Store · Gift Sets
The Signature Trio Gift Package
Limited-edition gift set
$64.00
Earn 64 points with this order
Maya, you have 1,296 pts
Use 500 pts for $5 off
Add to cart · $59.00
Urban Store · DowntownPickup #2088
MR
Maya Rodriguez
Online order · Click & collect
The Signature Trio Gift Package$64.00
Reward · 500 pts−$5.00
+64 pts earned onlinePaid · Visa
Complete pickup
One profile, synced live. Omnichannel customers visit 2.3× more often.
Introducing Kangaroo AI

Your retention strategist, working every shift.

Kangaroo AI reads every visit, reward and campaign across your locations. It tells you where revenue is slipping, recommends the next best move, and launches it once you approve.

Spots churn before it happens
Flags customers whose visit rhythm is breaking — while they're still worth saving.
Recommends the offer that pays
Learns from your past campaigns which rewards bring each segment back.
You stay in control
Set budgets and guardrails. Nothing goes out without your approval.
Explore Kangaroo AI
Which customers should I focus on this week?
JT
148 regulars haven't visited in 30+ days. Together they spent $22,400 last quarter.
Send a 2× points offer valid Thursday–Sunday. Based on your last three campaigns, expect 40–55 return visits.
Review campaignLaunch
Ask about your customers…

Built for businesses that own the outcome.

Whether you run one shop or three hundred, the goal is the same: more customers coming back, more often, spending more.

Retail Stores
Turn browsers into regulars.

Reward the second visit, not just the tenth. Tie offers to basket size and category, in-store and online.

Learn More
Integrations

Plugs into the counter you already run.

POS, eCommerce and marketing tools — connected in minutes.

Alice POS
POS
Amazon
Marketplace
BigCommerce
eCommerce
Heartland
POS
Hotlunch
Ordering
Judge.me
Reviews
Lightspeed
POS
MindBody
Booking
Saputo
Partner
Shopify
POS & eCommerce
WooCommerce
eCommerce

Still comparing?

What store owners usually ask before they switch.

Kangaroo connects natively with leading POS and eCommerce platforms including Lightspeed, Shopify, Square and Clover. Customers are identified and rewarded right at checkout — no double entry for staff.

Points are one lever. Kangaroo combines loyalty, targeted offers, automated campaigns, referrals and gift cards on a single customer profile — and measures every one of them against revenue.

An intelligence layer across your program. It flags customers at risk of churning, recommends offers based on what worked before, and drafts campaigns you can approve in one click.

No. Customers can join and earn with a phone number, QR code or card. A branded app and digital wallet pass are available when you want them.

Most businesses connect their POS and go live within days. Our onboarding team helps you design the program, import existing members and train staff.

Yes. Run a brand-wide program with location-level offers, permissions and reporting — so every manager sees their numbers and HQ sees the whole picture.

Your best customers are already in your store.

Keep them coming back — and know exactly what it's worth.

EN
A
Aria
AI Assistant · Online
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