FAQ's
Integration Solutions FAQs
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What types of platforms does Kangaroo Rewards integrate with?
Kangaroo Rewards seamlessly connects with a wide range of systems and platforms - including POS, eCommerce, and marketing tools. Whether you're using Shopify, WooCommerce, BigCommerce, Lightspeed, Heartland, or email services like Klaviyo and Mailchimp, Kangaroo’s 1-click integrations or API make setup simple and scalable.
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Can Kangaroo Rewards integrate both in-store and online loyalty programs?
Absolutely. Kangaroo Rewards supports an omnichannel loyalty experience: customers can earn and redeem loyalty points both in-store and online. This unified approach ensures a consistent and seamless experience across all sales channels.
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What features are available through POS integrations?
Through POS systems, Kangaroo Rewards enables fast customer enrollment at checkout via phone or email, automatic reward application, instant redemption via QR code scanning, and support for frequent buyer programs (only Lightspeed) and contest automation. Compatible with major POS platforms like Shopify, Lightspeed, and Heartland.
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How does Kangaroo Rewards work with eCommerce platforms?
On eCommerce platforms such as Shopify, WooCommerce, and BigCommerce, Kangaroo Rewards allows for real-time customer enrollment based on email or phone number, rewards for actions (purchases, reviews, birthdays, referrals, etc.), and real-time syncing of orders, customer data, and reward balances. Plus, built-in popups and widgets help boost loyalty program visibility, and tools are provided to recover abandoned carts or re-engage customers.
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Is there an API for custom or enterprise-level integrations?
Yes. Kangaroo Rewards provides a developer-friendly REST API described with the OpenAPI Specification (OAS). It includes a sandbox/testing environment, full documentation, and support for custom integrations across platforms, apps, and CRMs.
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Which specific integrations are supported?
Kangaroo Rewards supports a wide range of integrations, including:
POS / eCommerce: Shopify, WooCommerce, BigCommerce, Magento, Lightspeed POS & eCom, Heartland, Ecwid
Marketing & Engagement: Mailchimp, Klaviyo, Constant Contact, Gorgias
Review & Referral Apps: Judge.me
Mobile Apps: Appmakers, enabling branded app experiences -
What benefits come from using these integrations?
The integration solutions deliver a unified and rewarding experience across channels, enable smart, data-driven engagement, support scalable growth, and ensure that loyalty efforts are frictionless yet powerful.
Loyalty Tablet FAQs
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What is the Kangaroo Rewards Loyalty Tablet?
The Kangaroo Rewards Loyalty Tablet is an in-store, tablet-based solution that lets businesses launch and run a sleek, easy-to-use loyalty program directly from the checkout counter. It enhances customer engagement by allowing immediate sign-ups, referrals, and reward redemptions.
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How do I get started with the Loyalty Tablet?
1. Download the Kangaroo Rewards merchant app onto a compatible tablet (up to four tablets per store). (Google Play)
2. Register your business on the Kangaroo Rewards platform.
3. Customize the app with your brand’s logo, colors, and promotional graphics.
4. Place the tablet at your checkout to begin enrolling customers and facilitating redemptions. -
Can the Tablet be customized to reflect my brand?
Yes! You can personalize the tablet experience by adding your brand’s logo, cover photo, brand colors, promotional graphics, and even customize branded e-gift cards, creating a seamless extension of your brand.
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How do customers use the Loyalty Tablet?
Customers interact with the Loyalty Tablet by logging in or creating profiles. They can then:
Earn points
Redeem rewards
Refer friends
Play games (like Spin to Win)
Claim offers or e-gift cards
Update their profiles
Log in via QR code for faster processing -
Is there a mobile app for customers?
Absolutely. The Kangaroo Rewards App is available free for your customers. It allows them to manage their loyalty accounts—checking points, viewing offers, making referrals, receiving push notifications, and more—all via their mobile device. (Google Play)
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What features does the Loyalty Tablet support?
The tablet includes features such as:
Points-based rewards
Tiered loyalty systems
Parrainages
Spin-to-win games
Contests and giveaways
Surveys, e-gift cards, and more
These features engage customers and encourage repeat purchases. -
What happens after setting up the tablet—how do I manage rewards and analytics?
After launch, you can manage and monitor performance via Kangaroo Rewards’ centralized dashboard. It includes robust reporting, real-time insights, customer segmentation, campaign tools, and analytics to optimize your loyalty strategies.
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How many tablets can I use per location?
You can install the Kangaroo Loyalty Rewards App on up to 4 tablets per store, giving you flexibility in placement—like having one at each checkout lane.
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Do I need a business account to use the tablet app?
Yes. You must have a Kangaroo Rewards business account to access and use the tablet-based app.
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Can I run contests and games from the tablet?
Yes! The Loyalty Tablet supports engaging gamification features like Spin to Win, contests, and sweepstakes that help increase sales and customer loyalty.
White-Labelled Loyalty App FAQs
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What is a White-Labelled Loyalty App by Kangaroo Rewards?
White-Labelled Loyalty App by Kangaroo Rewards is a custom-branded mobile application that allows businesses to launch their own loyalty program under their unique brand name, logo, colors and design. It utilizes Kangaroo Rewards' robust platform to manage customer loyalty, rewards, payments, online ordering, and marketing directly through the business's own app.
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What are the primary benefits of having a white-labelled loyalty app for my business?
Implementing a white-labelled loyalty app offers numerous benefits, including increased customer retention and lifetime value, enhanced brand visibility and recognition, a direct communication channel with customers, valuable insights through analytics, streamlined operations with integrated payments and ordering, and the ability to drive higher sales through personalized engagement.
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What key features are included in the Kangaroo Rewards White-Labelled Loyalty App?
The app includes:
Points and rewards systems
QR Code scan-in
Promo banners
Push notifications
Referral programs
Service bookings
Event registration
Review and feedback collection
Order Ahead options
Customer/member profiles and purchase history -
Which industries benefit most from this solution?
It's ideal for a wide range of sectors including retail, wellness, food service, beauty, salons, spas, fitness studios, restaurants, pet stores, auto shops, fashion stores, sports outlets, and more—any business aiming to enhance customer engagement through branded loyalty.
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How quickly can I launch the branded loyalty app?
With Kangaroo Rewards, launching your branded loyalty app is fast and hassle-free. Once you provide your business name, logo, and brand colors, our team takes care of the setup and app store submissions. Thanks to our streamlined onboarding process and dedicated “white-glove” support, most businesses are able to go live in just a few weeks, depending on your requirements.
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How is the app published and branded?
After you choose your app name, logo, and color palette, Kangaroo Rewards handles submission and publication to both the Apple App Store and Google Play. Your customers see your business name and design—no third-party branding.
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What marketing tools are built into the app?
You gain access to expansive marketing capabilities:
Personalized push notifications
Promo banners
Gamified offers and rewards
Referral incentives
Tiered rewards and VIP programs -
How does Kangaroo Rewards enhance customer engagement and retention?
By providing a mobile-first, branded app experience where customers can earn and redeem rewards, book services, refer friends, and receive timely offers—all within your own app. This unified approach strengthens loyalty, boosts repeat visits, and deepens brand affinity.
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How do I get started?
Simply book a free demo on the Kangaroo Rewards site. The team will walk you through customization, setup, and how to get your branded app live quickly.
Kangaroo Review App FAQ's
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What is the Kangaroo Reviews (Review App)?
Kangaroo Reviews, also known as the Review App, is a free tool from Kangaroo Rewards that enables businesses to collect authentic, multimedia customer reviews, including photos and videos, and automatically showcase them as powerful social proof on their website or online store. It helps automate review requests and reward customers for sharing feedback—all without cost.
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How does Kangaroo Reviews help build trust and boost sales?
By collecting "real experiences"—customer reviews with photos and videos—Kangaroo Reviews enhances credibility and encourages conversions. These verified and brand-safe reviews act as strong social proof, reinforcing trust among prospective customers.
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Is the Review App free to use?
Yes! Kangaroo Reviews is offered as an all-in-one review solution that’s 100% free, easy to set up, and designed to support growing businesses on any budget.
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Can I customize how reviews appear on my site?
Absolutely! The Review App includes fully customizable review widgets that let you match the look and feel of your brand. You can embed reviews on product pages, your homepage, or anywhere else you want to highlight customer feedback.
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How are review requests managed and automated?
Kangaroo Reviews automates the process with smart, timed triggers that send review requests when customers are most likely to respond. This hands-off approach means you collect more feedback effortlessly.
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What incentives can businesses offer for reviews?
To encourage reviews, Kangaroo Reviews supports instant rewards like cashback, discounts, or free shipping. It turns leaving a review into a rewarding loyalty moment for customers.
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How does Kangaroo Rewards ensure review content is safe and on-brand?
Reviews are authenticated and filtered to meet brand standards, utilizing tools like automatic profanity blocking to keep content professional, trustworthy, and aligned with your company's image.
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Which platforms integrate with the Review App?
A notable integration is with Shopify—you can download the app directly from the Shopify app store to start collecting reviews seamlessly. We’re working on more platform integrations and will announce them as they become available.
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How does Kangaroo Reviews support multimedia reviews?
You can collect reviews that include photos and videos, helping showcase real experiences in a more engaging and authentic way—driving credibility and customer trust.
Feature: Rewards FAQ's
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What types of rewards can I offer through Kangaroo Rewards?
You can offer tailored rewards such as points-based systems, partner rewards, tiered perks, and promotional incentives. Customers can earn points per purchase, visits, or other actions and redeem them for your products, services, or partner offers.
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How do tier rewards work with Kangaroo Rewards?
Tier rewards let you create custom loyalty tiers based on point thresholds, spending, or behavioral triggers—like event participation. Each tier can offer exclusive perks like VIP services, discounts, point multipliers, or special event access.
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Can customers refer friends and earn rewards?
Absolutely! The referral rewards feature allows customers to refer others using trackable links across all channels (in-store, online, or mobile). You can configure rewards for both referrer and referee and manage everything through your dashboard.
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What promotional rewards are available?
Use personalized, high-impact promotional rewards to target the right audience—based on purchase history, birthdays, or referral activity. These promotions can be delivered across web, mobile, email, or social media to boost conversions.
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Are rewards managed seamlessly across channels?
Yes. Kangaroo Rewards offers a unified omnichannel experience, integrating in-store POS, e-commerce platforms, and your branded app. Customers can earn, track, and redeem rewards wherever they shop.
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How customizable is the rewards program?
Highly customizable! You can define how points are earned—per dollar spent, per store visit, or for specific actions. Tiers, partner catalogs, referral programs, and behavior-triggered rules are all fully adaptable to your brand strategy.
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Can I automate loyalty promotions like birthdays or inactivity triggers?
Definitely. Kangaroo Rewards supports smart automations that can trigger rewards or re-engagement campaigns based on purchase behavior, calendar events (like birthdays or anniversaries), or customer inactivity—all delivered by email, SMS, or push notification.
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How can gamification enhance the rewards experience?
With built-in gamification tools, you can launch fun, interactive campaigns like “spin-to-win,” referral contests, or sweepstakes. These can be scheduled, fully customized, and tracked via real-time dashboards—boosting engagement and brand memorability.
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What insights and analytics are available for rewards campaigns?
You’ll get robust tracking and reporting across all rewards initiatives. Dashboards give near real-time data on customer segments, reward redemptions, referral performance, campaign reach, and tier progression—enabling data-driven optimizations
