Retain Customers – Hero
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Why Kangaroo · Chapter 2

Stop losing customers to cheaper competitors.

Loyalty isn't just a feel-good idea — it's a growth strategy. Kangaroo keeps your customers engaged, rewarded, and invested in your brand so a competitor's discount never feels worth it.

Points & rewards that drive repeat purchases
Tiered status that makes customers prefer you
Smart automations that re-engage lapsed customers
70+ filters to personalise every touchpoint
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5%
more retention
=
95%
more profit

A 5% increase in retention can boost profits by up to 95%.

Retention drives profitability

Why they stay with you

Competitor offers 10% off Not enough
Your customer has Gold tier status They stay ✓
800 pts away from a free reward They stay ✓
5× cheaper
Retain vs acquire
Keep who you have
70+
Filters & segments
Personalise every message
Custom tiers
VIP status
Status keeps them loyal
Automated
Win-back flows
Re-engage the lapsed
Retain – Points Program
Loyalty Points

Build a loyalty program that keeps people coming back.

Every purchase, every visit, every interaction — rewarded. Give customers a reason to choose you over the competition, every single time.

Points Per Dollar

Reward customers for every dollar they spend — encouraging more frequent and higher-value purchases.

Fréquence d’achat

Incentivise fast return visits — double points if they shop again within 7 days and turn one-timers into regulars.

Incitations basées sur les articles

Débarrassez-vous des stocks invendus ou mettez en avant vos articles à forte marge en attribuant des points bonus à certains produits spécifiques.

Seuils de dépenses

Encourage larger baskets by unlocking rewards only after a minimum spend threshold is hit. Bigger cart = bigger reward.

Promotions temporelles

Create excitement around holidays, weekends, or slow hours with bonus point promos that drive visits when you need them.

Récompenses de parrainage

Turn loyal customers into advocates — reward them with points or discounts when their referrals make a purchase.

Best for growth
Retain – Tiered Loyalty

Your loyalty tiers

Bronze
0–499 pts
Silver
500–1499 pts
Gold
1500–2999 pts
VIP
Platinum
3000+ pts
Your progress to Gold 1,240 / 1,500 pts
260 points to unlock Gold perks
Gold tier perks
Early sale access 2× points VIP events Birthday gift
Tiered Loyalty

Status makes them choose you over anyone else.

A competitor's 10% discount means nothing to a Gold member who'd lose their status, their perks, and their accumulated points by switching. Tiers create emotional investment that discounts can never compete with.

Early access to sales & new products
Exclusive discounts & VIP-only offers
Birthday & anniversary gifts
Tier-specific bonus points & referral multipliers
VIP products, events & experiences
Partner Rewards — Expand Your Value

Partner with complementary brands so customers can redeem points across multiple businesses. Bigger value = stronger loyalty to you.

Retain – Smart Automations
Smart Automations

Set it once. Retain customers forever.

Kangaroo keeps your customers engaged across every channel — POS, eCommerce, and mobile — without you lifting a finger.

Purchase Frequency Triggers
Automatically reward customers based on how often they buy — and nudge them when they slow down.
Calendar-Based Campaigns
Birthdays, anniversaries, holidays — every special moment becomes a reason to reward and reconnect.
Win-Back Flows
Automatically reach out to lapsed customers with personalised offers before they're gone for good.
Milestone Rewards & Surprises
Celebrate customer milestones with bonus rewards that feel personal, unexpected, and delightful.
70+
Powerful filters & segments
Personalise every touchpoint across spend, behaviour, location, tier, and more.

Live automation flows

Birthday reward sent
Delivered ✓
Emma R. · Birthday today · 200 bonus pts + 15% off
Win-back triggered
Sending ●
James T. · Inactive 30 days · "We miss you — here's 150 pts"
Tier upgrade unlocked
Triggered ●
Maria C. · Reached Gold · Welcome pack + 2× points
Frequency reward
Auto ✓
Tom W. · 3rd visit this week · Double points applied
+ 70 more triggers running automatically
Des marques de renom nous font confiance.
Retain – CTA
Why Kangaroo · Retain Customers

Your customers are worth keeping. Kangaroo keeps them.

Points. Tiers. Automations. 70+ segments. Everything you need to build loyalty so strong that no competitor discount can break it.

95% more profit
From 5% more retention
Keeping customers is the most profitable growth lever in your business.
Tier status
Beats any discount
A Gold member won't leave — they'd lose their status, perks, and accumulated points.
Automated
Always-on retention
Set it once — Kangaroo keeps customers engaged across every channel, automatically.

Ready to stop losing customers to cheap discounts?

Book a free demo and see how Kangaroo's retention engine keeps your best customers loyal — for good.

Book a Free Demo
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