Privacy policy
Mobicept Inc. a.k.a Kangaroo Rewards (Hereafter “We”) are committed to protecting your privacy. At no time will We trade, sell, or distribute company specific or personal information, including email addresses or other user IDs, to any individual, company, vendor or organization, in ways other than disclosed in this privacy statement. We collect information in order to serve our audience better. This information allows us to provide better information and services.
Kangaroo Rewards acts in different ways when processing data:
(i) Kangaroo Rewards acts as a Data Controller of your personal data when you sign up for our products and services, visit our websites or interact with us through other channels (for example in person events). We use this data for a variety of purposes, including to provide our products and services to you, contact you about relevant content, and improve and promote our products and services. This Privacy Policy applies only to instances where Kangaroo Rewards acts as a data controller.
(ii) Kangaroo Rewards acts as a Data Processor (or service provider) when our customers use our products and services to collect and process personal data, including personal information about their end users (“Customer Data”). In these cases, our customers are the data controllers, and we process Customer Data on their behalf and under their instructions, in accordance with the Kangaroo Rewards Data Processing Agreement. This Privacy Policy does not apply to the processing of Customer Data and we recommend you read the privacy notice of the respective customer if their processing concerns your personal information.
1. The Information We Gather
Information you provide to Kangaroo Rewards when you interact with us, including via our websites or any sites or services, with our representatives, at events, or when you use the Service, we may collect Personal Data and other information from you, as further described below.
When You Visit Our Websites – We collect Personal Data from you when you submit web forms or interact with our websites, for example by subscribing to our blog, newsletter, alerts, engaging with our chatbots, signing up for a webinar, subscribing to one of our services or requesting customer support. We may ask for your email address, first and last name, job title, and other similar business information. You are free to explore some of our websites without providing any Personal Data about yourself.
Registration Information — To process your registration to receive our newsletters or email alerts We require users to give us contact information (name, e-mail address, phone number and, when applicable, password, date of birth, billing and payment information, tax ID, billing address), and some demographic information (like address, province/postal/country, time zone, company name, etc). You may opt out of receiving future communications; see the choice/opt-out section below.
Transaction Information – We may continually gather data concerning your transactions with us, our partners or others. This information may include your time spent on our website. We use this data to provide you with better information.
IP Address – We may track your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is used to help identify and gather broad demographic information.
Payment Information. We collect payment and billing information when you register for or purchase paid products or services. For example, we may ask you to provide a billing address, or a billing contact for your Kangaroo Rewards account. If you give us payment information, we use it solely as authorized by you in accordance with this Privacy Policy. We use secure third-party payment service providers to manage payment processing, which is collected through a secure payment process.
Testimonials – We may post testimonials and comments on our websites, which may contain Personal Data.
Surveys, Feedback, Events and Promotions (including Contests, Webinars, and Training Sessions) – If you fill out any forms or otherwise provide your information to us in connection with Kangaroo events, surveys, or other promotional events (including contests, webinars, and trainings), as well as when you provide feedback to us, we may collect your contact information (such as your name, email, and phone number), your company, your job title, the office address and any other information you provide to us.
Platform usage information – connectivity, technical and aggregated usage data, such as user agent, IP addresses, device data (like type, OS, device id, browser version, locale and language settings used), activity logs, session recordings, and the cookies installed or utilized on their device); and direct interactions and communications with us – (including customer service requests, recordings and transcripts of your calls and emails with us, e.g. for user enablement, support, and training purposes
Cookies – A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies. We do not use cookies to retrieve personal information from your computer. The cookie We give you stores your user id and tells us whether you’ve logged in or not. We need to know who you are so We can do things like show you your personal email instead of showing you somebody else’s. If you have your browser set to not accept cookies, then you will still be able to use and navigate our site but some areas will be limited. We may also use cookies to track the performance of promotions and offerings within our websites. At times, some of our sponsors and advertisers set cookies when you select their advertising banner or other forms of advertising. Any information collected by our partners’ or advertisers’ cookies on their sites is not accessible or controlled by Kangaroo Rewards. The advertiser’s (and/or its third-party ad serving company or other agents) privacy policy will govern the use of this information, and We are not responsible for the privacy practices of such third parties.
External Links — Pages on our website contain links to other sites. We are not responsible for the privacy practices or the content of such Web sites. As a general rule you should always look for and review a site’s privacy policy before giving out any personal information
Third Party Integrations – You may connect third party integrations to your Kangaroo Rewards account, which may ask for certain permissions to access data or send information to your Kangaroo Rewards account. It is your responsibility to review any third party integrations you authorize. We may collect information about what types of integrations you use in your Kangaroo Rewards account.
Any permission(s) granted by you, grants these third parties access to your data, which may include (but is not limited to) granting third party applications access to view, store, and modify your Kangaroo Rewards account data. We are not responsible for the practices of third party integrations, so please carefully review the permissions you grant to third party applications.
Personal Information Automatically Collected – Like most websites and technology services delivered over the Internet, we and our third-party providers and partners collect certain personal information automatically when you visit, interact with, or use our Service. Such information is collected through the use of cookies and similar technologies such as pixels and Local Storage Objects. This helps us to provide you with a good experience when you use our Services and also allows us to monitor and analyze how you use and interact with our Services so that we can continue to improve our Services. It also helps us and our partners to determine products and services that may be of interest to you.
Specifically, we may collect the following information:
Log Data. Including your IP address, operating system, browser details such as type, ID, and configuration, unique identifiers, local and language settings; session logging, heatmaps and scrolls; screen resolution, ISP, device type and version, the referring URL, date/time of your visit, the time you spent on our services and any errors that may occur during your visit to our Services.
Analytics Data. Including the electronic path you take to our services, through our services and when exiting our services, UTM source, as well as your usage and activity on our services, such as the time zone, activity information (first and last active date and time), usage history (flows created, campaigns scheduled, emails opened, total log-ins) as well as the pages, links, objects, products and benefits you view, click or otherwise interact with. We may also analyze the interaction between you and your customers using our Services. Some of this data is processed using Artificial Intelligence, including generative AI and machine learning technologies.
Digital Behavioral Data. Web page interactions (clicks, hovers, focus, mouse movements, browsing, zooms and other interactions), referring web page/source through which you accessed the Sites, and statistics associated with the interaction between device or browser and the Sites.
Location Data. Including your general geographic location based on the IP address we collect.
Platform Data. If you have an account to use our services, we may in addition also collect your name, phone number, email address, company information, status in the sales cycle, lead and commercial details (like platform specifics, initial marketing channel), and user and account ID and other identifiers, NPS/account sentiments, user profile/history data, account health status, event attendance, status as lead/account, integrations.
Information We Receive From Other Sources. We may collect information about you from non-affiliated third parties, for example, where you give permission to those third parties to share your information with us; you have made that information publicly available online; third parties recommend or suggest that We contact you for business purposes; or in connection with business transactions that you initiate with us, such as through credit verification. This information may include:
Profile picture, contact information, such as your name, company name, phone number and email address;
Demographic information, such as address, postal code, zip code, country, state, latitude and longitude;
Finally, if you interact with a third-party service when using our Sites or Services, such as using a third-party service to log-in to our Sites or Services (e.g., Google Sign-In, Facebook), or if you share content from our Sites through a third-party social media service, the third-party service may send us information about you.
Information We Receive From Our Mobile Apps: Information entered onto our mobile applications is uploaded and stored on our servers.This information includes:
– User images uploaded to your account. This image is displayed solely on the user’s profile page within the app, and is not publicly visible elsewhere on our platform.
– Personally identifiable information, such as your name, phone number, email address, gender, and birthday
– Demographic information, such as address, postal code, zip code, country, state, latitude and longitude;
2. How We Use and Disclose Your Information
We use your information to:
- provide us with a point of contact for communicating
- provide the benefits of the program
- authenticate the identity of Users accessing our systems, and to allow them to access our Service.
- provide Users accessing our systems with assistance and support.
- process your payment for the Services you have purchased
- understand how our Services are used and to improve our Services
- provide personalized experiences
- conduct research and development
- send you important information about the Services
- send you information you have requested
- send you advertising, marketing content, offers, promotions, newsletters, surveys or other information
- provide you a forum to comment on or discuss the Services
- provide trainings and learning opportunities
- respond to your requests for customer support
- improve the security of and troubleshoot our Services, as necessary to perform the contract governing your use of our applications or to communicate with you
- detect, prevent, or otherwise address fraud and abuse to protect you
- enforce the legal terms that govern our Services
- comply with our legal obligations; and for other purposes, for which we obtain your consent
We do not provide your personally identifiable information to third parties or mass marketers without your consent. For example, we will not provide another company with your e-mail address without your consent. Unless you consent to the disclosure of your personally identifiable information, only we, our technical consultants, third party auditors and other third parties who make our site available, enhance its functionality, or provide associated services have access to this information, and we require them to agree that they are covered by this policy. We reserve the right, without disclosing your personally identifiable information to third parties, to use the information you provide to offer you additional services. If you subscribe to our service using open registration services like Facebook, then your public Facebook information may be accessible to us and/or the 3rd parties we partner with.
3. Choice/Opt-out and other Privacy Rights
In accordance with applicable privacy law and the jurisdiction in which you reside, you may be able to exercise some or all of the following rights in relation to the personal information about you that we have collected:
Right of access and portability. You may have the right to obtain access to the personal information we have collected about you and, where required by law, the right to obtain a copy of the personal information.
Right to correction. You may have the right to require us to correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of the personal information.
Right to deletion. You may have the right to request the deletion of your personal information, subject to certain exceptions.
Right to opt-out. You have the option to sign up for free e-mail updates and alerts. You may have the right to opt-out of certain processing activities. For example, you may have the right to opt-out of the use of your personal information for targeted advertising purposes. The e-mail opt-out messaging will appear in every e-mail that is sent out to you.
Right to exercise control over sensitive personal information. You may have the right to exercise control over our collection and processing of certain sensitive personal information.
To exercise your rights: please submit a request by filling out our Privacy Rights Request.
Before processing your request, we will need to verify your identity and confirm you are a resident of a jurisdiction that offers such right(s). In order to verify your identity, we will generally either require the successful authentication of your account, or the matching of sufficient information you provide us to the information we maintain about you in our systems. This process may require us to request additional personal information from you. In certain circumstances, we may decline a request to exercise the rights described above, particularly where we are unable to verify your identity or locate your information in our systems. If we are unable to comply with all or a portion of your request, we will explain the reasons for declining to comply with the request.
4. Improper Conduct
The restrictions above will not apply in the event that you engage in certain improper conduct. Specifically, Kangaroo Rewards shall have the right to itself use or release to third parties personally identifiable information regarding users who are suspected of having used any site or any other service of ours for any fraudulent purposes or having otherwise violated any law, rule or regulation or the rights of third parties or having engaged in any conduct which we deem improper. By using any of our services or websites, you are agreeing to our use or release of any information you provide in any manner we deem appropriate or necessary if you are suspected of having engaged in any conduct which we deem improper.
5. Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We also take contractual, administrative and physical steps to protect against unauthorized access to and disclosure of individually identifiable information. All our staff or technology providers who acquire confidential or proprietary information belonging to us or its users, such information will be handled in confidence and may not be disclosed to unauthorized third parties. Please note, however, that no data transmission over the Internet is 100% secure. As a result, we cannot guarantee the security of the information that you transmit via our online services.
6. Your Consent
By using our web site or other services of Kangaroo Rewards, you consent to the collection, use, and storage of your personal and non-personal information as described above. You also authorize the export of personal information and its storage and use as specified above when you provide such information to us. We may amend our Privacy Policy, but if we decide to change our Privacy Policy, we will post those changes on this page, so you can always be aware of what information we collect, how we use it and under what circumstances we may disclose it. Any changes will only apply to information collected after the change is posted.
7. What Cookies are Served Through Our Website and Services?
The specific types of first and third-party cookies served through Our Website and Services and the purposes they perform are described in the table below:
How can You control cookies?
You may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of cookies. You can find information on popular browsers and how to adjust your cookie preferences at the following websites:
However, if you choose to disable cookies, you may be unable to access certain parts of our site. A banner asking you to accept our cookies policy will be displayed upon the first visit to our website (or the first visit after you delete your cookies). Unless you have adjusted your browser setting so that it will refuse cookies and/or you have not accepted our cookies policy, our system will issue cookies when you log on to our site.
Our web pages may contain electronic images known as web beacons (also called single-pixel gifs) that we use to help deliver cookies on our websites, and to count users who have visited those websites. We may also include web beacons in our promotional email messages or newsletters, to determine whether and when you open and act on them.
8. Deleting your account and personal info
To request a deletion of your account and personal information, please email us at: DeleteMyData@kangaroorewards.com Your account will be deleted within 3-5 business days.
9. Other Important Privacy Information
9.1 Children
Our Services are not directed to, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 16. If an individual is under the age of 16, they should not use our Services or otherwise provide us with any personal information either directly or by other means. If a child under the age of 16 has provided personal information to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal information from our systems.
If we learn that any personal information we collect has been provided by a child under the age of 16, we will promptly delete that personal information.
10. Nous contacter
If you have any questions about this privacy statement, our practices, your dealings with us, or about our service, you may contact us using at:
Email: info@kangaroorewards.com or Support: support@kangaroorewards.com
If you are an end user of one of our customers’ loyalty programs, our customer is the data controller of your personal data and we act as their data processor or service provider. In that case, you should refer to that customer’s privacy notice for information about how they process your personal data and how to exercise your rights.
11. Region-Specific Disclosures
This Privacy Policy is designed to apply to our website visitors, users of our Service, and other companies and users on a global basis. Please refer below for additional disclosures that may be applicable to you:
Additional Disclosures for the European Economic Area, United Kingdom and Switzerland
We may direct our services to individuals located in the EEA, UK, Switzerland. In these instances, the following additional disclosures apply to our processing of personal data.
When we use the term “personal data” in this section, we mean information relating to an identified or identifiable natural person.
Legal Bases For The Processing
We use your personal data based on the following legal grounds according to the Regulation (EU) 2016/679 (the “EU GDPR”) or, where applicable, the “UK GDPR” as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the UK European Union Act 2018 GDPR:
| Category of Data Subject | Personal Data Processed | Purposes of Processing | Legal Basis for Processing |
Customers, where the customer is a natural person Users (who may be customer employees) | Name, username, email, password, company name, company URL, office phone number and office address, company industry, tax ID, billing address, time zone and source of contact/lead. You may add a profile picture, social media (Instagram, Facebook, TikTok etc.). | Account creation and profile information for a Kangaroo Rewards account | Performance of a contract Legitimate Interest Consent |
Customers, if a natural person Users (who may be customer employees) | Name, job title, email address, phone number, signature, customer name and address, and information about how you heard about us. | If your company enters into a contractual relationship with us Deliver the Services you have requested, including facilitating your messages to other users or groups and for account and contract management Provide you assistance and support | Performance of a contract |
Customers, if a natural person Users (who may be customer employees) | We will only receive the last 4 digits of the credit card number along with transaction-related information (i.e., payment date, amount, device type, IP address and card type). Additionally, we may require the account contact’s name, email, job title, company, and address to be collected as well. | Processing payments for the Services | Performance of a contract |
Customers, if a natural person Users (who may be customer employees) | Name, email address, phone number, address, company name, company URL, account ID, type of inquiry, or any other personal information you choose to provide to us, such as how many contacts you have/your company has, how many locations, which products interest you, what platform is currently being used, and meeting dates and times, applicable marketing interests and communication preferences | Communications with customers and users of Kangaroo Rewards. Sales of our Services to you, including through email, direct mail, phone, video call, text message, or through other forms of communications platforms (Zoom) Conduct marketing research opportunity tracking, conversion, and lead generation | Legitimate interest Consent |
Customers, if a natural person Users (who may be customer employees) | Personal information that you provide when you sign up. This information includes your name, email, title, business phone number, company name, company URL and office address. | Participation in the Kangaroo Rewards Partner To process your application to become a Kangaroo Rewards Partner To administer the Kangaroo Rewards Partner account. | Legitimate interest Consent; right to object at any time |
Customers, if a natural person Users (who may be customer employees) | Name, email, phone number, company name, job title, office address and any other information you provide to us. | Events, Surveys, Feedback and Promotions, including Contests, Webinars, and Training Sessions. | Legitimate interest Consent; right to object at any time |
Customers, if a natural person Users (who may be customer employees) | Log Data: your IP address, operating system, browser details such as type, ID, user agent and configuration, unique identifiers, local and language settings; session logging, heatmaps and scrolls; screen resolution, ISP, device type and version, the referring URL, date/time of your visit, the time you spent on our services and any errors that may occur during your visit to our Services. Analytics Data: the electronic path you take to our services, through our services and when exiting our services, UTM source, as well as your usage and activity on our services, such as the time zone, activity information (first and last active date and time), usage history (campaigns created, emails opened, total log-ins) as well as the pages, links, objects, products and benefits you view, click or otherwise interact with. We may also store and process the interaction between you and your customer using our Services. Digital Behavioral Data: web page interactions (clicks, hovers, focus, mouse movements, browsing, zooming and other interactions), referring web page/source through which you accessed the Sites, and statistics associated with the interaction between device or browser and the Sites. Location Data: your geographic location based on the IP address we collect. Platform Data: If you have an account to use the services we may offer as a processor, we may in addition also collect your name, phone number, email address, company information, status in the sales cycle, lead and commercial details (like platform specifics, internal marketing channel), and user and account ID and other identifies, NPS/account sentiments, account health status, event attendance, status as lead/account, and integrations |
Enforce our Terms of Service, resolve disputes, carry out our obligations and enforce our rights, and protect our business interests and the interests and rights of third parties Prevent, investigate or provide notice of fraud or unlawful or criminal activity Review our business performance |
Performance of a Contract
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Data Retention
We will usually store the personal data we collect about you for no longer than necessary for the purposes as set above, and in accordance with our legal obligations and legitimate business interests.
The criteria used to determine the period for which personal data about you will be retained varies depending on the legal basis under which we process the personal data:
Contract. Where we are processing personal data is based on contract, we generally will retain your personal data for the duration of the contract plus some additional limited period of time that is necessary to comply with law or that represents the statute of limitations for legal claims that could arise from our contractual relationship.
Legitimate Interests. Where we are processing personal data based on our legitimate interests, we generally will retain such information for a reasonable period of time based on the particular interest, taking into account your fundamental interests and your rights and freedoms.
Consent. Where we are processing personal data based on your consent, we generally will retain your personal data until you withdraw your consent, or otherwise for the period of time necessary to fulfil the underlying agreement with you or provide you with the applicable service for which we process that personal data.
Legal Obligation. Where we are processing personal data based on a legal obligation, we generally will retain your personal data for the period of time necessary to fulfil the legal obligation.
Legal Claim. We may need to apply a “legal hold” that retains information beyond our typical retention period where we face threat of legal claim or intent to establish a claim. In that case, we will retain the information until the hold is removed, which typically means the claim or threat of claim has been resolved.
In all cases, in addition to the purposes and legal bases, we consider the amount, nature and sensitivity of the personal data, as well as the potential risk of harm from unauthorized use or disclosure of your personal data.
Marketing and Advertising
From time to time we may contact you with information about our services, including sending you marketing messages and asking for your feedback on our Services, new features, additional offerings, events, special opportunities or any other information of a promotional nature we think you will find valuable. Most marketing messages we send will be by email or via messaging platform. For some marketing messages, we may use personal data we collect about you to help us determine the most relevant marketing information to share with you.
We may send you marketing messages if you have given us your consent to do so.
You can control your communications and notifications settings by following the instructions included in the communications sent to you. Please note that you will not be able to opt-out of receiving certain service communications which are integral to your use (like password resets or billing notices).
Storing Your Personal Data
We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, change or damage. All personal data we collect will be stored by our cloud hosting provider on secure servers.
International Transfers of your Personal data.
The personal data we collect may be transferred to and stored in countries outside the EEA, UK and Switzerland in countries where we and our third-party service providers have operations, including in the United States (where our Service Providers are located), or Canada (where We are located).
In the event of a transfer by Kangaroo Rewards, we ensure that: (i) the personal data is transferred to countries recognized as offering an equivalent level of protection; or (ii) the transfer is made pursuant to appropriate safeguards, such as standard contractual clauses adopted by the European Commission.
If you wish to enquire further about these safeguards used, please contact us using the details set out under the “Contact Us” section of the Privacy Policy.
Data Subject Rights
In accordance with applicable privacy law, you may have the following rights in respect of your personal data that we hold:
Right to deletion. You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
Right of access. You have the right to obtain certain information about our processing of your personal data which includes:
– confirmation of whether, and where, we are processing your personal data;
– information about the categories of personal data we are processing, the purposes for which we process your personal data and information as to how we determine applicable retention periods;
– information about the categories of recipients with whom we may share your personal data; and
– a copy of the personal data we hold about you.
Right of portability. You have the right, in certain circumstances, to receive a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format.
Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete personal data we hold about you without undue delay.
Right to erasure. You have the right, in some circumstances, to require us to erase your personal data without undue delay, such as if the continued processing of that personal data is not justified.
Right to restriction. You have the right, in some circumstances, to require us to limit the purposes for which we process your personal data, such as where the accuracy of the personal data is contested by you.
Right to withdraw consent. There are certain circumstances where we require your consent to process your personal data. In these instances, and if you have provided consent, you have the right to withdraw your consent at any time. If you withdraw your consent, this will not affect the lawfulness of our use of your personal data before your withdrawal.
Right to object. You have the right to object to any processing based on our legitimate interests. There may be compelling reasons for us continuing to process your personal data, and we will assess and inform you if that is the case. You can object to marketing activities for any reason at any time.
You also have the right to lodge a complaint with a supervisory authority. You can raise the matter with the data protection authority of the EU Member State or UK country where you live, work, or where you consider that a breach of data protection law has occurred.
If you wish to exercise one of these rights, please submit a request by filling out our Privacy Rights Request Form.
Due to the confidential nature of data processing, we may ask you to provide proof of identity when exercising the above rights to verify your identity.
