Turn First-Time Guests into Loyal Patrons
Kangaroo Rewards is the ultimate loyalty and customer engagement platform for hotels, restaurants, cafés, and catering businesses. We help you grow repeat visits, increase guest lifetime value, and run powerful retention campaigns—automatically.
Trusted by leading hospitality brands.
The True Cost of Ignoring Guest Engagement
Customers expect more than points — they want connection, recognition, and value. Here’s why engagement matters.
56%
Businesses with effective loyalty programs see up to 56% higher annual revenue.
42%
Guests spend up to 42% more over time when rewarded consistently.
71%
Guests feel more connected to brands that recognize their loyalty.
Attract More Diners, Guests & Bookings—Without Overspending on Ads
Kangaroo helps hotels, restaurants, cafés, and catering businesses grow their guest base using built-in acquisition tools that are simple to launch, engaging for guests, and proven to drive real visits—not just clicks.
Referral Programs:
Turn satisfied guests into brand ambassadors. Encourage diners, hotel guests, and event clients to refer friends and family, and reward them only when a visit, reservation, or booking happens—so you grow without wasted ad spend.
Contests & Giveaways:
Quickly expand your contact list by running engaging promotions like “Free Dinner for Two,” “Coffee on Us for a Month,” or “Weekend Stay Giveaway.” These campaigns attract new guests and create excitement around your brand.
Social Sharing Rewards:
Reach a wider local audience organically. Reward guests who share their dining experience, stay, or special offers on social media—turning every happy guest into a micro-influencer for your business.
Keep Guests Coming Back
Getting guests through the door is only the beginning. With Kangaroo, hotels, restaurants, cafés, and catering businesses turn first-time visitors into loyal regulars who choose you again and again—because you reward them in ways that feel personal and valuable.
Points & Rewards Programs:
Launch a flexible, fully branded loyalty program that rewards guests for every stay, meal, or catered event. Offer points for referrals, reviews, birthdays, repeat visits, and more—encouraging long-term loyalty and higher spend.
Surprise Offers & Perks:
Delight guests with thoughtful surprises like complimentary drinks, exclusive menu tastings, free desserts, or room upgrades on birthdays, holidays, or after a set number of visits. Small gestures create memorable hospitality experiences.
Smart, Targeted Promotions:
Send the right offer to the right guest based on visit frequency, average spend, booking history, or location. This means higher engagement, stronger loyalty, and less reliance on blanket discounts.
Save Time. Do More. Grow Faster.
Running loyalty and guest marketing shouldn’t take time away from delivering great hospitality. With Kangaroo, hotels, restaurants, cafés, and catering businesses can automate engagement in just a few clicks—while still keeping every interaction personal and on-brand.
Email, SMS & Push Notifications:
Send perfectly timed messages triggered by guest behavior, such as welcome offers for first-time visitors, birthday perks, VIP invitations, re-engagement messages for lapsed guests, or reminders that bring them back through the door.
Advanced Guest Segmentation:
Group guests by visit frequency, average spend, loyalty tier, or engagement history. Then deliver targeted rewards and promotions that feel thoughtfully personalized—not generic.
Pre-Built Automation Flows:
Launch proven hospitality-focused workflows in minutes, including win-back campaigns, VIP upgrades, new guest welcomes, special occasion offers, and loyalty tier advancements—without manual effort from your team.
Measure What Matters — Loyalty ROI in Real Time.
Kangaroo’s powerful analytics give you a complete view of your customers, campaigns, and revenue — so you can make smarter decisions, spot trends, and maximize your business growth.
Accurate, Real-Time Reporting: See exactly what’s happening across every channel — online, in-store, and in-app — without waiting for complicated spreadsheets. Track points earned, rewards redeemed, and campaign performance instantly, giving you the confidence to act quickly and efficiently.
Understand Customer Behavior: See the complete picture of how your customers shop and engage across every channel. Kangaroo highlights purchase frequency, reward usage, visit patterns, and product preferences — helping you quickly identify your most loyal shoppers and those at risk of dropping off.
Measure Business Growth & ROI: Know exactly how loyalty impacts your bottom line. Kangaroo automatically calculates revenue lift, repeat purchase rate, and customer lifetime value, giving you precise percentages to understand your growth trajectory and ROI.
Actionable Insights, Not Just Data: Kangaroo transforms raw data into clear, actionable insights. See dashboards with growth percentages, risk scores for customer churn, average order value increases, and retention rates — all in one central, easy-to-understand view.
Bring Guests In With Kangaroo's Geofencing
Turn nearby foot traffic into real visits—automatically.
Kangaroo lets you create virtual zones around your restaurant, café, hotel, event venue—or even competitor locations. When a guest enters one of these areas, they automatically receive a timely, personalized message that nudges them to take action. Hospitality businesses love geofencing because it helps fill slow hours with lunch specials or happy hour deals, win back lapsed guests with exclusive nearby offers, stand out against competitors at the decision moment, and increase walk-ins or bookings by reaching guests exactly when they’re choosing where to go.
Your Brand, Your Hospitality App — Powered by Kangaroo
Stay connected with your guests. Elevate experiences. Build lasting loyalty—under your own brand.
Give your hotel, restaurant, café, or catering business a seamless mobile experience with Kangaroo’s White Label Loyalty App, fully branded with your logo, colors, and identity. Guests see your app—not a third-party platform—powered by Kangaroo’s proven loyalty technology.
Stay Connected: Send push notifications for daily specials, happy hours, event announcements, room upgrades, or last-minute offers—keeping your brand top of mind before guests decide where to go.
Engage & Reward: Let guests easily check points, redeem rewards, access exclusive perks, and receive personalized offers anytime, anywhere—right from your branded app.
Grow Through Referrals: Turn satisfied diners and guests into advocates who share your business with friends and family, bringing in new visitors effortlessly.
Target Locally, Drive More Visits: Use smart geolocation campaigns to reach nearby guests with timely offers that boost walk-ins, reservations, and bookings instantly.
Our Approach —
Technology, Strategy, and Service That Works for You
Flexible, Adaptable Technology
Your systems. Your rules. Our platform.
Kangaroo’s loyalty technology bends to fit your business — not the other way around. Seamlessly integrate with POS, eCommerce, and marketing tools to launch campaigns faster, automate engagement, and track results without disrupting your existing workflow.
Expert Strategy & Execution
From concept to launch, we guide every step.
Our seasoned loyalty and marketing specialists design programs that align with your goals, brand identity, and customer behaviors. We help you create campaigns that engage, retain, and grow your customer base — with measurable results from day one.
Your Loyalty Partner at Every Step
What Hospitality Businesses Are Saying
Switching to Kangaroo was really easy, has the tier option which is important for our rollout and setting up the rewards was smooth. like that I can set up campaigns to get deals and specials out to our customers. I can also provide drawings, contests, etc in the stores from this program.
Joe
I own a school catering business, and Kangaroo is the perfect fit for it. I have always had a problem integrating parents into a newsletter or something that would make them feel special and appreciate it. I can do all this with Kangaroo! By the way, their customer service is fantastic!
Francesco
We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo allows us to properly reward our customers and makes that process very streamlined.
